Privacy Policy – luk91 Online Gaming Platform Pakistan

1 Information luk91 Collects

When you register a luk91 account and use the platform, we collect personal data in several ways. The categories below cover what we hold and where it comes from.

Information you provide directly

• Full name and date of birth provided at registration.
• Contact details — mobile number and email address.
• Identity verification documents such as a CNIC or passport when requested for account verification or before processing withdrawals.
• Payment information — JazzCash number, Easypaisa account, bank account details, or card details provided when making deposits or setting up withdrawal channels. Full payment credentials are handled by our payment processing partners and are not stored in full on luk91 systems.
• Communications you send to the luk91 support team via live chat or email.

Information collected automatically

• Device information — device model, operating system, browser type and version.
• IP address and approximate location derived from IP.
• Session data — login timestamps, session duration, pages visited within the platform.
• Game activity — titles played, bet amounts, win and loss outcomes, bonus activity.
• Cookies and similar tracking technologies — described in detail in the Cookies section.

2 How luk91 Uses Your Information

Personal data held by luk91 is used for specific, defined purposes. We do not use data in ways that go beyond what is described here without informing you first.

When luk91 sends you promotional communications — PSL bonus offers, seasonal promotions, VIP events — these are based on your consent given at registration or via your account communication preferences. You can withdraw this consent at any time from your account settings or by contacting support.

3 Who luk91 Shares Your Data With

luk91 does not sell personal data. We share it only where necessary to operate the platform, comply with legal requirements, or protect the rights of our users.

• Payment processors: JazzCash, Easypaisa, Raast partners, bank transfer processors, and card payment gateways receive only the payment data they need to complete your PKR transaction. They operate under their own privacy policies and data agreements with luk91.
• Identity verification services: When you submit verification documents, they are reviewed by a verification service provider operating under a strict data processing agreement with luk91.
• Game providers: The game titles available on luk91 are provided by third-party game studios. Your gameplay activity within those titles may be processed by the provider's systems as part of delivering the game. Game providers do not receive your personal contact or payment data.
• Legal requirements: If luk91 is required by applicable law or a valid legal process to disclose personal data, we will comply with that requirement. Where possible and legally permitted, luk91 will notify the affected account holder.
• Business transfers: In the event of a merger, acquisition, or sale of platform assets, personal data held by luk91 may be transferred as part of that transaction. Users would be notified via the platform before any such transfer becomes effective.

4 How Long We Keep Your Data

luk91 retains personal data only for as long as there is a genuine purpose for holding it. Once that purpose no longer applies and no legal retention requirement exists, the data is deleted or anonymised.

• Active accounts: Personal data is retained for the full lifetime of an active account. Account data is reviewed for accuracy and you can update it from your dashboard at any time.
• Closed accounts: After an account is closed — whether at the player's request or by luk91 — core account and transaction records are retained for a period that satisfies any applicable record-keeping obligations. After that period, personal data is deleted or anonymised.
• Transaction records: PKR deposit and withdrawal records are retained to comply with financial record-keeping requirements. These records may be anonymised after the retention period if they are no longer needed in personally identifiable form.
• Support communications: Communications with the luk91 support team are retained for a reasonable period to allow for continuity of service and dispute resolution purposes, after which they are deleted.
• Marketing data: Email addresses and contact numbers held for marketing purposes are removed from marketing lists promptly on opt-out and deleted when no longer needed for the original purpose.

5 How luk91 Protects Your Data

luk91 takes data security seriously. The platform uses a combination of technical and organisational measures to protect personal data against unauthorised access, loss, and misuse.

• TLS encryption for all data transmitted between your device and luk91 servers.
• Encrypted storage for sensitive data fields including verification documents and payment credentials.
• Access controls that restrict which personnel can access personal data and at what level.
• Monitoring systems designed to detect unusual access patterns or potential security incidents.
• Regular security reviews of platform infrastructure and third-party integrations.

No internet-connected platform can guarantee absolute security. If a security incident occurs that affects your personal data in a material way, luk91 will notify affected users promptly and take immediate remedial action. If you believe your account has been compromised, contact luk91 support immediately so access can be secured.

6 Your Rights Over Your Personal Data

As a luk91 account holder you have rights regarding your personal data. Below is a summary of each right and how to exercise it.

To exercise any of these rights, contact luk91 support via live chat within the platform or by email at [email protected]. For account security, luk91 may ask you to verify your identity before processing a data rights request.

7 Cookies and Tracking Technologies

luk91 uses cookies and similar technologies to make the platform function correctly, keep you logged in during a session, and understand how players use the platform so we can improve it.

• Essential cookies: Required for the platform to work. These handle session management, authentication, and basic platform functionality. They cannot be disabled without breaking core features.
• Functional cookies: Remember your preferences such as language settings, game display preferences, and recently played titles. These improve your experience but are not strictly required for the platform to operate.
• Analytics cookies: Help luk91 understand which parts of the platform are most used, where players encounter issues, and how sessions flow. This data is collected in aggregate and is used to improve the platform. Analytics data does not identify you individually.

On your first visit to luk91, you will be shown a cookie consent notice. You can manage your non-essential cookie preferences from this notice or from your browser settings. Note that disabling essential cookies will affect your ability to use the platform properly.

8 Contact and Privacy Queries

If you have a question about this Privacy Policy, want to exercise any of your data rights, or have a concern about how luk91 has handled your personal information, please get in touch with the luk91 support team.

You can reach luk91 support via the live chat function within the platform — available around the clock — or by email at [email protected]. Please include a brief description of your query and your registered account details so the team can locate your account records and respond accurately.

luk91 aims to respond to privacy-related queries within five working days. More complex requests — such as subject access requests or data deletion — may take a little longer depending on the volume of data involved. You will be kept updated on the status of your request.

luk91 reserves the right to update this Privacy Policy when necessary — for example if we change how we handle data, add new product features, or if applicable legal requirements change. The effective date at the top of this page will always reflect when the current version was last reviewed. Continued use of luk91 after a policy update constitutes acceptance of the revised terms.